01Behind your growth
02What we offer
Decide with data, predictive models and artificial intelligence, and run your entire operation from a BackOffice that adapts to you.
ZAI - Datos · Our edge
Unify your data, anticipate your players’ behavior, spot risks and connect every department in your company with AI assistants.
ZPAM
Players, sales network, automatically delivered bonuses, financial transactions, content and role-based access, in one environment.
03The connected ecosystem
Slide the Z to discover everything Zgames does for you.
Data science and AI to decide with an edge.
A BackOffice that adapts to your business model.
Tools connected to your backoffice.
A top-tier sportsbook integrated into your brand.
Leading providers, games and tournaments to power your casino, with commercial terms in your favor.
04Zgames in numbers
Transactions reviewed every month
Traceable operational events
Provider integrations
Areas of your business covered
And this is just the beginning.
05Before and after
This is how your team's day-to-day changes when everything works together.
06Why Zgames
We connect your current providers: you don't have to start from scratch.
Your players see your identity on every screen, not ours.
We support you from defining the scope to launch.
The platform scales as your business grows.
New features and improvements without having to switch platforms.
Predictive models that detect changes, anticipate risks and tell you where to act first.
07FAQ
An iGaming technology company that brings the BackOffice, AI-powered data science, management tools, sportsbook and casino together in one platform: ZPAM, ZAI - Datos, ZTools PAM, Zsports and Zcasino.
08We dev, you win
Take the next leap in iGaming with a complete BackOffice and data intelligence that keeps you one step ahead.
01ZPAM · Centralized administration
Your operation, under control.
Your strategy, your way.
Manage players, sales network, bonuses, transactions and content from a single environment. A BackOffice that adapts to your processes, with role-based permissions and information to track every area of your operation.
02Capabilities
Your network of agents and affiliates, with tracked sources.
Learn moreEvery player, with their full history.
Learn morePromotions with rules, limits and tracking.
Learn moreYour casino catalog and showcase, under control.
Learn moreYour content and registration, without depending on development.
Learn moreWe’ll show it to you with your operation’s processes.
03Player file
Resolve inquiries with the context you need: account data, documents, transactions and bonuses in a file that keeps each player’s history.
By username, ID, phone, agent or verification status, even with incomplete information.
Deposits, withdrawals, bets and winnings with their IDs and balances before and after.
Notes, messages, assigned bonuses and change history to pick up every case.
Requests, documents and bank details linked to the account.
04Real-time flows
Automate benefit assignment with visual flows. Create templates for different journeys and reduce manual review of each case.
Registration, deposit or the action you choose.
What the player must meet.
The bonus is delivered automatically.
05Finance
Manage bank accounts, review requests and follow the path of funds with their data, statuses and receipts.
Organize company, agent and player accounts, with their limits and accumulated use.
Amount, bank details and receipt on every request, an alert when payment details are missing and duplicate receipt review.
06Reports
See performance by product, provider, agent or player, and investigate variations with filters and reports that back your decisions.
Bets · Winnings · Bonuses · GGR
GGR is the difference between what was wagered and what was paid out in winnings.
Sport · Tournament · Event · Market
Individual bets and results grouped by sport, category, tournament, event or market.
Game · Provider · Currency
Games, providers, currencies and players, with each bet’s detail and ticket.
Reports for your team: filter periods and currencies, export results, retrieve them from the download center and customize the product report columns.
✓Practical use
Agency
Players
Transactions
Action
07Access and audit
Different access for administration, support, finance and sales network.
Login, bets, deposits, withdrawals, bonuses and product access.
Passwords, forced changes and sessions with IP, device, browser and location.
Who performed each action, in which module and when.
See results by product, player and agent; check who acted, from which module and when.
| Person | Action | Module | Time |
|---|---|---|---|
| MRMaria R.Operations | Account viewed | Players | 11:42 |
| DPDiego P.Marketing | Bonus updated | Promotions | 11:38 |
| LCLucia C.Administration | Permission changed | Team | 11:31 |
✓Practical use
The audit shows which internal user recorded the transaction, from which module and when, and compares it with the change history of the player file.
08Common questions
Pick a question and see how it’s answered with full context.
09For operators
Tell us what you need to manage, connect or improve. We’ll show you the BackOffice through the processes that matter to your team.
01Acquisition and engagement
Attribute each registration to its campaign, channel or agent link; launch engagement experiences and gather inquiries from several channels to assign them to your team. Payment management is still in development.
02From question to follow-up
Attract players
Measure which campaigns generate registrations.
Bring support channels together
Centralize messages from the web widget, Instagram, Facebook and WhatsApp to organize them and assign them to your team.
Payments in development
Payment management is still in development. Current financial processes are handled separately.
Measure results
Compare clicks and registrations by channel.
03Source and engagement
Compare the related campaign, channel or agent link.
See which campaign, channel or agent started each journey.
Invite players to join competitions and predictions with free points.
Participation uses free points, not betting money.
04A journey that's hard to measure
Follow the journey from campaign to registration and engagement.
Tell campaigns and agent links apart.
Present the experience and make registration easy.
Registration source 03
Compare social, agent links and direct traffic.
Bonuses follow the conditions configured in BackOffice.
Invite players to predictions and competitions with free points.
05Acquisition and engagement
01Insights and finance
Compare activity, campaigns and agents with ZInsight. Track transactions, reconciliations and financial closings in ZCenter.
Center
68%02Changes · Differences · Next steps
Compare activity and results to decide what to review; track transactions and differences that still need validation.
Activity by verticalOverview
SportsCasino
ZInsight · KPIs and dashboards
Compare activity and margin by vertical, agent and campaign to decide what to review first.
Support quality
ChannelWidget
ReasonInquiry
PeriodLast 30 days
Exploration filters
ZInsight · Channels and reasons
Review channels, reasons and periods to understand how they relate to conversions and deposits.
ZCenter · Financial processes
ZCenter · Finance and administration
Review transactions and related receipts; differences are left for your team to validate.
03From question to next step
Focus
Define which result you want to understand or which decision is waiting on information.
Exploration
Compare periods, products, agents and campaigns to find variations worth attention.
Cross-check
Review the relevant transactions and supporting documents in ZCenter; your team confirms the differences.
Learning
Document the finding and decide what to investigate or adjust next.
04Information and owners
Identify pending transactions and differences, and who should review them.
Coordinate cutoff, review and confirmation with a defined owner for each step.
05Decisions and closings with more context
ZTools PAMZCRM · Inquiry management
Centralize inquiries from WhatsApp, Instagram, Facebook and your platform in a CRM built for iGaming operations. Organize tickets and route each request to your team from one environment. Coming soon.
WhatsApp, Instagram, Facebook and built-in chat, without a different tool for each channel.
Widgets on the player site and in the BackOffice to ask without leaving the environment.
Features designed for sports betting and casino support.
With ZAI - Datos’s support quality module you analyze conversion and team attitude.
Every inquiry becomes a ticket that is assigned and routed to the right person on your team.
+What you gain
Every digital channel, without switching tools.
Players ask without leaving the page they’re on.
Spot opportunities based on how your team handles support.
✓In practice
⇄Connects with
What it receives, what it sends and who it works with so your operation runs as a single platform.
Before replying you see their account, verification and status.
See ZPAM Sends to ZAI - DatosEvery conversation is analyzed for conversion and team attitude.
See ZAI - Datos Sends to ZConnectRecorded solutions help the assistant answer similar cases.
See ZConnect+Más de ZTools PAM
→For operators
01ZAI - Datos · Data science and AI
From data to decision: Detect.Anticipate.Segment.Suggest.
We turn the behavior of players, partners and operations into predictive models built with statistical rigor and tailored to your business: they detect changes, anticipate risks and reveal opportunities before your competitors.
Dashboards on demand with ZDashboard, predictions with ZPredict, AI for every team with ZConnect and risk control with ZRisk: all connected to a single database.
02What's included
03Data science + AI
Models that continuously analyze players, partners and operations, with an AI you can ask what changed and where to act.
From data to a decision: you don’t just see what happened, you understand what changed and where to act.
04What it measures
Ten indicators from 0 to 10 —profitability, volume, loyalty, growth and more— with configurable weighting.
By agent, player and status —won, lost or cashout— to analyze betting behavior.
Daily performance per agency and attribution of each player to their first campaign and first channel.
Monthly KPIs with variable costs, bonuses and commissions: see where margin comes from and what eats it.
Your referral network as a tree from L0 to L3, with GGR and commission per level.
Five quality levels, operator attitude and conversion by channel.
05Use by team
06Access
Permissions are granted per action and section: view, export, edit or manage.
✓How we protect data
Before connecting any system we agree on who can access each piece of information and which data is sensitive. Every query is logged with who made it and what the AI answered, we review models for bias and manage data according to each country’s laws.
07Our edge
One team, no hiring processes, no in-house department to sustain and no vendors to coordinate.
Assistants and reports that answer with your organization’s brand, rules and knowledge.
What each team learns stays with the team, even when people change.
Dedicated infrastructure, individual access and read-only connection.
08For operators
01ZTools PAM
Connected to your BackOffice: supportpaymentsfinanceacquisition
Manage your finances and payments, run personalized campaigns and centralize communication with your players. Solutions connected to your BackOffice to keep control and traceability of your operation.
02What's included
All your channels. A single support space.
Multiple gateways. Centralized management.
Your finances, connected.
Campaigns that turn visits into registrations.
03The layer you don’t see
Every change to a player’s balance goes through one place: each new integration isn’t a build from scratch.
What players and operators see updates without reloading the page.
A cloud copy for queries and business continuity.
04One journey, four tools
This is how ZTools PAM supports a new player, with no jumps between systems.
The player comes in from a campaign and signs up with their source identified.
They message on WhatsApp about their bonus and your team replies from a single inbox.
They use their country’s local payment method, connected to your operation.
The transaction is reconciled with the bank and its receipt in minutes.
The balance reaches their account and every step is traced in ZPAM.
05For every team
06ZTools PAM
01Zsports
Zsports integrates Altenar's sportsbook into your brand, with pre-match and live betting ready to run from day one.
02Our partner
A B2B provider with over 15 years of experience, powering operators' sportsbooks in regulated markets worldwide, with a strong presence in Latin America.
Sportsbook provider
03The player experience
The betting section lives inside the operator’s site, with its brand.
The real-time layer updates odds and balances without reloading the page.
An in-house component backs up the sports betting provider’s data and services.
04What's included
Every match, a revenue opportunity.
Learn moreYour brand at the front of every bet.
Learn more05Every way to bet
06Your launch
You select sports, leagues and markets to fit the audience in each country.
The sportsbook takes on your colors and logo; if you need it, we support you with your visual identity.
Sports bonuses from ZPAM, payments with ZPayment and every bet in your reports.
Track results by sport, tournament, event and market from day one.
07For operators
01Zcasino
Zcasino brings together the catalogs of QTech Games, TimelessTech, EveryMatrix and Groove: thousands of games from the most recognized studios, with tournaments and campaigns to keep your players active.
02Our partners
Casino aggregator
Founded by professionals with over 20 years in the industry, it connects operators with slots, crash games and Live casino from top providers through a single API.
Games distribution platform
An all-in-one model with a unified game launcher and wallet integration, backed by 50 years of combined experience and a global network of providers. It holds a Curaçao B2B license.
Casino aggregator
A broad portfolio of casino providers and games, ready to integrate into your offering.
B2B iGaming platform
One of the world’s largest iGaming libraries, with exclusive content, lobby tools and gamification with EngageSuite, adapted to each Latin American jurisdiction.
Studios included in the catalog
03The player showcase
Slots, tables and live dealer games. You decide which providers appear, in what order and which sections stand out.
✓Practical use
Overview
Variation
Detail
Decision
04What's included
Thousands of games. One integration.
Learn moreWe manage your casino strategy.
Learn more05A complete catalog
06Your casino, always profitable
Trending games and market news.
Provider tournaments and promotions.
GGR discounts and special agreements.
Selected games, at the front of your lobby.
Results by game and provider for the next cycle.
07For operators
01Services
We support every stage of your operation, from content integration to day-to-day support.
02What we do for you
We connect sportsbook and casino from our partner providers to your brand.
We set up colors, logo and content so the experience is yours.
We coordinate new releases, campaigns and tournaments for your casino with providers.
AI-assisted verification to know your players from registration.
We define the scope with you and support your team at every stage.
A close team that knows your operation and responds when you need it.
03For operators
01About us
Zgames.tech is a technology company for iGaming operators. We bring a complete BackOffice, AI-powered data science, management tools, sportsbook and casino together in one platform, so every operation stays in control and grows with an edge.
We dev, you win
02Zgames in numbers
✚Mission
✚Vision
03What drives us
We build and improve our tools at the pace of the industry.
We work alongside each operation to understand what it needs.
We validate every figure against its source before it’s used in a decision.
We protect each client’s information and never share it with third parties.
We incorporate AI with controls, permissions and traceability.
Our success is measured by our clients' growth.
04What we build
05How we work
We learn about your operation, your markets and what you want to achieve.
We activate the products you need, with your brand and your rules.
We connect providers, payments and data so you can go to market.
We measure results with you and make adjustments to support continued growth.
06Our team
A technology, operations and business team dedicated to the iGaming industry.
CEO
Chief Technology Officer
Lead Data Scientist / Head of Data & AI
Head of Marketing & Sales
07Let's talk
01Contact
Tell us what you need and our team will show you how Zgames can power your iGaming project.
